02/Privacy policy overview
Privacy and your experience at our offline poker lounge & restaurant
At Top10 Reviewsau, we treat privacy with the same care as our signature dining and card lounge service. This Privacy Policy outlines how we handle your personal information when you visit our physical venue for restaurant dining, offline poker evenings, classic card games, or private events.
Our focus is on providing one of the Top 10 offline poker and dining experiences in Australia, while ensuring your details are managed discreetly and respectfully across the restaurant, poker lounge, card room, and private poker events.
Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles guide how we collect, hold, use and disclose personal information for guests visiting our restaurant, poker lounge, card room, or attending hosted private events.
Our internal standards aim to sit comfortably among the Best 10 Australian hospitality practices, ensuring that your offline poker and restaurant experiences are matched with robust privacy governance.
What personal information we collect
When you engage with our venue, we may collect information necessary to curate your restaurant dining, card lounge and offline poker experience. This can include:
- Your name and preferred title
- Contact details such as email address and phone number
- Booking information for restaurant tables, poker lounge seating, poker tables or private card room reservations
- Dietary preferences or restrictions relevant to chef-led menu planning
- Details relating to hosted poker nights, private poker events, or group hospitality requirements
We collect this information directly from you when you contact us, submit a reservation request, speak with our team, or confirm details for events and card room experiences.
How we use your information
Your information is used exclusively to support your relationship with our physical venue and to provide elevated hospitality across our restaurant and offline poker spaces. In particular, we may use your details to:
- Manage and confirm restaurant reservations and lounge seating
- Arrange and coordinate offline poker tables, classic card games and hosted poker evenings
- Prepare menus, pairings and service for group bookings, including Top 10 wine pairings or Best 10 dishes requested for card room nights
- Communicate with you about changes to your booking time, table configuration or event requirements
- Support accessibility, dietary and comfort preferences for your visit
We never use your personal information for monetary or unrelated promotional purposes without your clear consent. Any hospitality updates or invitations we do share are designed to enhance your card lounge, restaurant dining and offline poker experiences only.
Offline venue only
Our privacy practices apply solely to in-person visits, table bookings, and offline poker nights at our Australian physical location. Top10 Reviewsau is a hospitality-focused restaurant and offline poker lounge; we do not operate online gaming platforms, casino-style websites or gambling applications.
All references to poker, classic card games, card rooms and poker tables relate strictly to our hosted in-venue entertainment, designed for social connection, refined dining and immersive lounge hospitality.
Third-party service providers
To deliver a polished experience that sits among the Top 10 lounge and dining destinations, we may partner with carefully selected third-party providers. These may include:
- Secure booking and reservation platforms
- Guest management or concierge solutions
- Event coordination partners supporting private poker lounge or card room occasions
Where these providers handle personal information, we take reasonable steps to ensure they align with this Privacy Policy, follow the Australian Privacy Principles and respect the privacy of our restaurant, poker lounge and card room guests.
Security measures
We implement safeguards and procedures designed to protect personal information across our restaurant, card lounge and hosted poker environments. These measures are intended to preserve confidentiality, minimise unauthorised access and support the calm discretion expected of a premium card room.
While no system can be guaranteed as perfect, we strive to maintain security practices that would stand comfortably within the Best 10 offline poker lounge standards, balancing robust protection with seamless guest service.
Access and correction of your information
You may request access to, or correction of, the personal information we hold about you at any time, subject to applicable law. This includes details used for restaurant reservations, card lounge bookings, offline poker nights, or private card room events.
If you believe any information is inaccurate, incomplete or out of date, we will take reasonable steps to update it so your future reservations and hospitality experiences reflect your preferences.
Privacy for group bookings & private events
Information collected for group reservations, corporate poker lounge evenings, or private card room events is used only to organise and manage your event. This can include:
- Coordinating arrival times and table allocations across the restaurant and poker lounge
- Planning hosted poker formats, classic card games and card room configurations
- Curating Best 10 menu selections, beverage pairings and lounge service for your group
Our goal is to deliver one of the Top 10 private poker event experiences in Australia while maintaining a discreet, well-managed approach to your guests’ personal information.
Young guests & entertainment areas
Our card lounge and offline poker areas are accessible exclusively to guests aged 18 years and over. Valid identification may be requested on entry for all card gaming areas and hosted poker events.
Restaurant dining areas may be configured differently to suit families or mixed groups; however, the dedicated poker lounge, card room and structured card entertainment zones remain restricted to adult guests to ensure a mature, atmospheric and compliant environment.
Contacting us about privacy
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to discuss how your details are handled for offline bookings, events or hosted poker evenings, you are welcome to contact our venue management team.
For all privacy-related requests, please reach out using the contact details provided on our Contact Us page. Our team will respond as promptly as possible, balancing the efficiency expected of a Top 10 hospitality venue with the care required for your privacy.